Legal

Terms of Service

Last updated: July 14, 2026

Plain-language summary: DoneAfter is a digital-legacy planning and coordination platform. It is not a law firm, not legal advice, and not a substitute for a will, trust, power of attorney, or estate attorney. By using the Service you accept these Terms, our related policies, and the limits described below.

1. Agreement to these Terms

These Terms of Service (“Terms”) form a binding agreement between you and DoneAfter (“DoneAfter,” “we,” “us,” or “our”) governing your access to and use of DoneAfter.com, related websites, dashboards, APIs, emails, physical-letter fulfillment workflows, Gifts After features, and any related applications or services (collectively, the “Service”).

By creating an account, accessing the Service, clicking to accept, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, Security Policy, Acceptable Use Policy, Data Deletion Policy, Executor Verification Policy, Mail Fulfillment Policy, and Legal Disclaimer (together, the “Policies”). If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

2. Eligibility

  • You must be at least the age of majority in your jurisdiction (and in any event at least 18) to create an account.
  • You must provide accurate registration information and keep it current.
  • You may not use the Service if you are barred under applicable law or if we have previously suspended or terminated your access.
  • The Service is intended for adults planning their own digital legacy, business continuity, or related instructions — not for children.

3. What the Service is — and is not

3.1 What we provide

DoneAfter helps you organize digital-legacy information and coordinate its release according to rules you configure. Features may include (depending on your plan): account and asset inventories; messages and letters; trusted contacts and roles; release rules and verification workflows; documents vault; check-in / dead-man’s-switch safety escalations; emergency card; business continuity and crypto instruction modules; AI identity (“No Fake Me”) policy tools; family timeline; Gifts After; attorney/executor packet exports; and related administrative tooling.

3.2 What we are not

DoneAfter is not a law firm and does not provide legal, tax, accounting, investment, medical, or financial advice. The Service does not create a valid will, trust, power of attorney, healthcare directive, guardianship, or other estate-planning instrument, and does not replace consultation with qualified professionals. Content, templates, checklists, and suggestions are for organizational convenience only.

DoneAfter is not a custodian of crypto assets, bank accounts, or third-party platform accounts, and does not guarantee that any third party (including Apple, Google, Meta, banks, exchanges, or domain registrars) will honor transfer, memorialization, or access requests.

4. Accounts, security, and your responsibilities

  • You are responsible for safeguarding login credentials, enabling available security features (including two-factor authentication), and all activity under your account.
  • You must promptly notify us of unauthorized access or security incidents related to your account.
  • You are responsible for the accuracy and lawfulness of content you upload, including contact details, mailing addresses, instructions, and evidence submitted by you or your trusted contacts.
  • You must keep trusted contacts, recipient addresses, and schedule/trigger settings current. Outdated information may prevent successful notice, release, or delivery.
  • You agree to review sensitive instructions with an attorney where appropriate.

5. Plans, billing, and Gifts After

Free and paid plans, feature limits, and pricing are described on our Pricing page and at checkout. Fees are charged as disclosed at purchase. We may change plans, prices, or limits with notice where required. Taxes may apply. Unless required by law or stated otherwise at purchase, fees are non-refundable.

Gifts After: Memorial or scheduled gifts may be available on Free and paid plans. You pay for the gift itself at checkout; arming a gift does not replace plan limits for other features. Gift fulfillment is subject to product availability, accurate recipient information, verification rules where applicable, and our Mail Fulfillment / product terms. Coordination services are not legal services.

Payment processing may be handled by third-party processors (such as Stripe). Their terms apply to payment processing.

6. Content you provide; license; ownership

You retain ownership of content you submit (“User Content”). You grant DoneAfter a limited, worldwide, non-exclusive license to host, store, process, transmit, display, and otherwise use User Content solely to operate, secure, improve, and provide the Service, including release to recipients according to your rules and verification outcomes.

You represent that you have all rights necessary to submit User Content and that it does not violate law or third-party rights. We may remove or restrict content that violates these Terms or the Policies.

The Service (software, branding, design, documentation) is owned by DoneAfter and its licensors. You receive a limited, revocable, non-transferable right to use the Service as permitted by your plan.

7. Sensitive information and crypto

By default, store instructions and locations, not raw passwords or crypto seed phrases. Uploading raw secrets increases risk. You accept responsibility for any sensitive material you choose to store. We may warn against or block patterns that appear to be seed phrases or similar high-risk secrets.

Crypto-related features are inherently risky. DoneAfter does not hold private keys or custody assets. Multi-approval and release rules reduce but do not eliminate risk of loss, theft, or user error.

8. Trusted contacts, verification, and release

You may invite trusted contacts and assign roles and permissions. Contacts who accept may submit trigger requests, approve releases, or receive items only as your configuration allows. Release depends on your release rules, evidence, waiting periods, approvals, staged release levels, and our review processes described in the Executor Verification Policy.

A missed check-in never automatically dumps your private data. Missed check-ins escalate safely and still require human verification before sensitive release.

We may refuse, delay, or reverse a release when fraud, dispute, incomplete evidence, legal process, or safety concerns exist. Sensitive content is delivered via secure, expiring access mechanisms — not by emailing private bodies inline.

9. Messages, letters, email, and physical mail

Scheduled messages, email notices, and physical letters are subject to the Mail Fulfillment Policy. After-death letters require verified triggers and review before mailing. You are responsible for accurate addresses and recipient details. Postal and email systems are outside our exclusive control.

10. AI Identity Protection (“No Fake Me”)

AI likeness tools help you document preferences and provide family-facing policy materials. DoneAfter does not build AI clones, voice models, or “talk to the dead” products. We cannot guarantee that platforms or third parties will honor takedown requests or your policy.

11. Acceptable use

You must comply with our Acceptable Use Policy. Prohibited conduct includes unlawful use, fraud, false verification evidence, unauthorized credential storage, harassment, and attempts to bypass security or release controls.

12. Privacy and data

Our collection and use of personal information is described in the Privacy Policy. Export and deletion are described in the Data Deletion Policy.

13. Third-party services and links

The Service may integrate or link to third parties (email delivery, payment processors, future mail providers, analytics limited to operations, etc.). We are not responsible for third-party services. Their terms and privacy practices apply to your use of those services.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, DONEAFTER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT RELEASES, NOTICES, OR DELIVERIES WILL SUCCEED IN EVERY CASE.

Additional disclaimers appear in our Legal Disclaimer.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DONEAFTER AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO DONEAFTER FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.

16. Indemnification

You will defend, indemnify, and hold harmless DoneAfter and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your User Content, your misuse of the Service, your violation of these Terms or law, or disputes among you, your contacts, heirs, or third parties related to your instructions or releases.

17. Suspension and termination

You may close your account at any time subject to the Data Deletion Policy. We may suspend or terminate access immediately for violations of these Terms or the Policies, suspected fraud, legal risk, non-payment, or to protect the Service or others. Provisions that by nature should survive (including ownership, disclaimers, limitations, indemnity, and dispute terms) survive termination.

18. Changes to the Service or Terms

We may modify the Service and these Terms. Material changes will be indicated by updating the “Last updated” date and, where appropriate, additional notice. Continued use after changes become effective constitutes acceptance. If you do not agree, stop using the Service and request account closure.

19. Governing law and disputes

These Terms are governed by the laws of the jurisdiction of DoneAfter’s principal place of business, without regard to conflict-of-law rules, except where mandatory consumer protections of your residence require otherwise. Exclusive venue for disputes not subject to mandatory arbitration or consumer forum rights will be the state or federal courts located in that jurisdiction, and you consent to personal jurisdiction there. Nothing limits either party’s right to seek injunctive relief for misuse of intellectual property or security abuse.

20. General

These Terms and the Policies are the entire agreement regarding the Service. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices may be sent to your account email or posted in the Service.

21. Contact

Questions about these Terms: open a ticket via Contact (public) or Support after you sign in.